The following Technical Support Services programs are designed to meet the requirements of a variety of customers, and reinforce Neptium’s commitment to customer success. Neptium offers different levels of support tailored to the needs of its clients. Please contact your Neptium representative to discuss which programs are right for your business.

E-mail
An e-mail address is provided to active support customers. for submitting questions to Neptium’s support team. A Neptium support engineer monitors this e-mail box during regular working hours, and will provide answers to questions within 24 hours.

On-site support
Emergency and scheduled on-site support
A Neptium support engineer can be provided at a customer site on an emergency basis. Customers can also request that a Neptium Support Engineer provide on-site support at their location on regularly scheduled days.

24 x 7 support
Customers can request 24 x 7 technical support. This ensures that phone calls are answered 24 hours per day, 7 days per week, and can be immediately directed to a Neptium technical support engineer to address high priority technical questions from customers.

Web Support
A chat facility is provided in the Technical Support section of the Web Site. Customers can click on the Web Support link, enter a user name and password and be connected 1-on-1 directly to a Neptium support engineer.

Phone
Customers can call Neptium at (408) 522 8601 to request technical support during normal business hours.